ServiceNow Partner

Enterprise transformation with ServiceNow

Your trusted partner for ServiceNow implementation and support & maintenance — AI-powered workflows, seamless delivery and measurable business outcomes.

Book Consultation →Explore our services

/ Why partner with us

What we bring to your ServiceNow project

A proven approach combining technical excellence with business impact to deliver transformative results.

Deep Technical Expertise

Certified ServiceNow consultants with strong domain knowledge across ITSM, ITOM, HRSD, CSM and custom apps.

Customisation & Integration

We connect ServiceNow to the rest of your stack so data flows cleanly and processes run end-to-end.

Cost & Value Alignment

We work as a long-term partner — focused on ROI, not billable hours. Every rupee tied to outcomes.

Strong Project Management

Predictable, transparent delivery — on time, on budget, with quality you can stand behind.

Support & Maintenance

Impact comes from sustained usage. Our managed services keep your platform humming after go-live.

Culture Fit & Communication

Curious, courageous, kind. Honest, transparent communication that earns long-term trust.

Implementation

Built for outcomes.
Not invoices.

A four-phase delivery model that ties every sprint to a measurable business KPI — not a billable hour.

01
Phase 1

Business Discovery

  • Define measurable outcomes & KPIs
  • Stakeholder alignment & change readiness
  • Process mapping and gap analysis
  • Value stream identification
02
Phase 2

Solution Design

  • ServiceNow best-practice alignment
  • OOTB vs. customisation decisions
  • Integration architecture & data flow
  • Security and compliance framework
03
Phase 3

Iterative Delivery

  • Agile sprints with continuous feedback
  • Regular business value demos
  • Technical debt management
  • QA and test automation
04
Phase 4

Value Realization

  • Hypercare & post go-live optimisation
  • KPI tracking & outcome validation
  • User adoption & training effectiveness
  • Continuous improvement roadmap

/ Capabilities

Everything you need to go live with confidence.

From day-one configuration to hypercare — one accountable team, one transparent plan.

  • 01Platform configuration & customization
  • 02Integration with existing systems
  • 03Data migration and validation
  • 04Custom application development
  • 05User acceptance testing (UAT)
  • 06Training and change management
  • 07Go-live support and hypercare
  • 08Performance optimization

Support & Maintenance

Lights on. Always.
Drama off.

A managed-services partnership built on clear SLAs, proactive monitoring and honest reporting — month after month.

★ Featured

24×7 platform availability.

Round-the-clock monitoring with real humans on call. Your employees, customers and stakeholders never wait on a status page.

  • Defined SLAs with priority tiers
  • Proactive alerting & root-cause analysis
  • Transparent monthly health reports

Incident Management & Resolution

Rapid response with clear escalation paths and resolution tracking — minimal disruption to your business.

Proactive Platform Monitoring

Continuous health checks and performance monitoring to catch issues before they hit your users.

Version Upgrades & Patch Management

Stay current with the latest ServiceNow features and patches through planned, tested upgrade cycles.

Configuration & Change Management

Structured change with proper testing, documentation and rollback to maintain platform stability.

Performance Optimization

Regular tuning so your ServiceNow instance delivers optimal speed and user experience.

User Support & Training

End-user assistance and ongoing training to maximise platform adoption and value.

/ Six promises

Why teams stay with us, renewal after renewal.

01

We Take Accountability

If the platform isn't working well, work doesn't flow. We own outcomes, not tickets.

02

We Act Proactively

Patches, updates, monitoring and audits — handled before they become problems.

03

We Provide Flexibility

Business priorities change. We adapt as a true partner, not a rigid vendor.

04

We Remain Available

Mission-critical systems demand availability. We are reachable when you need us.

05

We Transition Smoothly

A proven playbook for support hand-overs that delivers predictable, low-risk service.

06

We Improve ROI

Nimble operations and lean delivery — your support budget goes further with us.

/ What you get

Deliverables, timelines & ownership

No surprises. Here's exactly what's included in every Implementation and Support engagement — with clear dates and who's accountable.

Implementation

Project deliverables checklist

  • Discovery workshop & requirements document

    Week 1–2 Aksharam + Client SMEs
    01

  • Solution design & architecture blueprint

    Week 2–3 Aksharam
    02

  • Configured ServiceNow instance (Dev / Test / Prod)

    Week 3–8 Aksharam
    03

  • Integrations with existing systems

    Week 4–9 Aksharam + Client IT
    04

  • Data migration & validation report

    Week 6–9 Aksharam + Client Data team
    05

  • UAT scripts, execution & sign-off

    Week 9–10 Client (led by Aksharam)
    06

  • Admin & end-user training + recordings

    Week 10 Aksharam
    07

  • Go-live runbook & cutover plan

    Week 10–11 Aksharam
    08

  • Hypercare support (2–4 weeks post go-live)

    Week 12+ Aksharam
    09
Support & Maintenance

Managed services checklist

  • Onboarding & knowledge-transfer playbook

    Month 1 Aksharam
    01

  • SLA-backed incident response & resolution

    Ongoing — 24/7 Aksharam
    02

  • Proactive monitoring & monthly health report

    Monthly Aksharam
    03

  • Patch management & version upgrades

    Per ServiceNow release Aksharam + Client approver
    04

  • Configuration changes & enhancement backlog

    Bi-weekly sprints Aksharam + Client PO
    05

  • Quarterly platform review & roadmap

    Quarterly Aksharam + Client leadership
    06

  • Security & compliance audit support

    Annually / on-demand Aksharam
    07

  • End-user assistance & refresher training

    Ongoing Aksharam
    08

* Timelines indicative for a mid-size engagement. Final scope tailored during discovery.

On-Time
Delivery

Projects delivered within agreed timeline & budget

24/7
Availability

Round-the-clock support for mission-critical systems

Measured
ROI

Outcomes tracked within 12 months of go-live

/ FAQ

Frequently asked questions

What ServiceNow services do you provide as a partner?

End-to-end ServiceNow implementation and ongoing support & maintenance — covering ITSM, ITOM, HRSD, CSM, custom app development and integrations.

How do you ensure projects are delivered on time and within budget?

Strong project management, agile delivery with weekly value demos, transparent reporting and a focus on OOTB-first design to minimise scope creep.

How do you handle integrations with our existing systems?

We design integration architecture early — using IntegrationHub, REST/SOAP APIs, MID Servers and event-driven patterns — and validate data flows before go-live.

Do you provide 24/7 support coverage?

Yes. We offer flexible support models including business hours, extended hours and 24/7 cover for mission-critical instances.

How do you handle the transition from our current support team?

Through a structured transition playbook covering knowledge transfer, shadowing, reverse-shadowing and documented runbooks — designed to be low-risk and predictable.

Can you support custom applications built on ServiceNow?

Absolutely. We support and enhance custom scoped applications, including refactoring, performance tuning and version-upgrade compatibility.

What is your pricing model for support services?

Transparent monthly retainers based on instance complexity, ticket volume and SLAs. We also offer block-hour models for smaller engagements.

Back to home